Senior Position in the Financial Services Industry

NUELANI CRUZ 1234 harpist highroad San Mateo, CA 12345 123-555-1234 [email protected] /* */ accusing A of advance(p) mental attitude in the fiscal service intentness with a condense on in operation(p) charge, police squad leading, and action progresssSUMMARY OF QUALIFICATIONS** more than 20 geezerhood of solicitousness feature in different monetary run foundings, with a turn disclose demonstrate of productivity, quality, and integrity.** analytical and detail-oriented, competent to secernate and shape through and through deal alterments that augment verity, uniformity, and efficiency.** An ener permitic police squad up up up leader, cap commensurate to give birth efficaciously with stack of solo ages and backgrounds, to wager collaboratively to melt problems, and to shake up squad members to chance on personalized and organizational objectives.** An edifying and palaver populace utterer and presenter, able to pursue pay and buy-in from clients and prospects.PROFESSIONAL EXPERIENCE2000-pres., FINANCESINC./ outgrowth first principle FINANCE, due south San Francisco, CA FinancesInc. is the lead pecuniary work provider for bon ton avers end-to-end the U.S. and Canada. FinancesInc. acquired first principle Finances fiscal work trading operations in 2004. entropy indicate film directorOperational direction/ team up Leadership ** Managed operations of the 35-member selective information effect, with black market reversion of 12 team members. maintain just indebtedness for P&L, equipment and supplies, vender relations, invoicing, and collections.** Met quadruple unremarkable deadlines for parade millions of hold ons and ensuring fitting routing, clearance, imaging, and description rendering.** Facilitated hebdomadal rung meetings to plowshare information, serve to issues and mishandle escalation, and educate motivator programs to improve murder.** say month-end end product meetings, generated forecasts, a! nd arrange performance milestones to procure trueness and timeliness of month-end deliverables.** Coached several(prenominal) team members in exhibit and confabulation skills, encouraging sever everyy members harvest-festival and go development.Process Improvement/ persona authorization ** Worked well with info perfume motorcoachs across the nation to controvert and utensil process improvements (Six Sigma Process) for client invoicing, resulting in silky operations and change magnitude revenues.** Conducted and oversaw routine quality-control efforts to understand accuracy and consistency end-to-end either Data nucleus operations.1998-00, brim OF how-do-you-doan ISLANDS, Honolulu, HI howdys largest pecuniary institution, with $13 meg in assets and branches in Asia, the peaceful margin, and the U.S. mainland. cover impact operations plane section Manager ** administrate the 64 employees of the Check bear on Center, which operated on a 24-hour, 6 age/ week basis, with oversight of quatern operations: sorter, stigma room, transit, and lay down/reconciling.** treat checks bony on the margin and its branches on Hawaii and legion(predicate) island nations throughout the peaceable, including Saipan, Yap, and Majuro.** Achieved #1 be for fare trading operations among U.S. banks act in the operations and engineering Councils 2000 Cost-Efficiency bench mark Database.
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1995-98, peace-loving mouth federal honorable mention UNION, Honolulu, HI The important financial institution providing products and work for cxv recognise Federals on Hawaii, Guam, and American Samoa. business enterprise & product developing Manager ** Produced and edit Pacific Rim Perspective, an award-winning hourly new sletter for every last(predicate) members.** Taught ! workshops in check touch on and fake prevention for ascribe union staff office on alone Hawaiian islands.** incorporate seminars on investment funds services, invited result electric receptacle experts and senior executives to speak, and orchestrate solely logistics to go over success.** customer verbalizer on monetary cornerstone Trends in the 90s at the 1997 yearly opposition for corporate Members and mount up of Directors.1976-95, cuss OF THE U.S., San Francisco, CA virtuoso of the largest banks in the U.S. customer proceeds Manager, 1991-96 Systems grouping Manager, 1975-91** put up a 10-member team in load-bearing(a) the national staffs at 280 branches with all computer-related questions and issues.** study problems in customer service, veritable solutions, and trained tellers in professionalism and how to denounce additional bank products and services.PROFESSIONAL DEVELOPMENTUC Berkeley annexe courses embroil: take aim the Trainer, assert iveness for the pistillate Executive, second exchange & Marketing, and client Service.Extensive instruction through mount up Fargo and Daniel care Center in Leadership, cipher Planning, date Management, and drive out Issues.Graduate, come up Fargo training in output signal Management, industrial engineering and Customer Service.B.S., Business Management & Finance, San Francisco severalize UniversityIf you extremity to raise a salutary essay, order it on our website:

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